Topacal C-5 FAQ

• Questions related to Topacal C-5
• Questions related to purchasing

Questions related to Topacal C-5 What is the best way to apply Topacal C-5? Is Topacal C-5 useful at all ages? Does Topacal C-5 contain fluoride? Is Topacal C-5 safe? How often should Topacal C-5 be used? For how long should I continue to use Topacal C-5? How effective is Topacal C-5 compared with fluoride? Topacal C-5 is a milk derivative. Does it need to be refrigerated?

What is the best way to apply Topacal C-5?

Use your toothbrush or even just your finger. It is important to fully coat the tooth surface and not to rinse afterwards.

Is Topacal C-5 useful at all ages?

Yes, Topacal C-5 can be used by people of all ages, from the very young to the elderly.

Does Topacal C-5 contain fluoride?

Topacal C-5 is fluoride free.

Is Topacal C-5 safe?

Topacal C-5 is derived from milk proteins and hence should not be used by anyone with a known or suspected allergy to milk or milk products. Topacal C-5 does not contain lactose. Apart from these considerations, Topacal C-5 without fluoride is fully ingestible. It may be used as often as desired without harmful consequences and you may swallow without harm any residue which exists in the mouth after application of the product.

How often should Topacal C-5 be used?

We suggest that you use Topacal C-5 twice per day, once in the morning and once just before retiring for the night. More frequent use will not be harmful and may produce some beneficial effect, especially in the alleviation of long-term problems.

For how long should I continue to use Topacal C-5?

Since Topacal C-5 acts to boost the natural ability of saliva to repair and protect teeth, you should continue to use it for as long as your symptoms persist. Many people will find relief from their problems after a week or two, but symptoms may return when the use of Topacal C-5 is prematurely discontinued. The use of Topacal C-5 may be resumed at any time without difficulties or adverse consequences.

How effective is Topacal C-5 compared with fluoride?

Topacal C-5 and fluoride act in quite different ways. Fluoride hardens enamel and makes it resistant to acid attack. Topacal C-5 boosts the ability of saliva to remineralize tooth structure which has been damaged as the result of acid attack. Fluoride and Topacal C-5 are synergistic rather than competitive.

Topacal C-5 is a milk derivative. Does it need to be refrigerated?

No, Topacal C-5 is derived from milk proteins rather than from whole milk. It should be stored in a cool dry place but it should not be refrigerated. However it is very important to keep your container of Topacal clean and dry. Do not put the bottle to your lips and never clean it with anything other than a clean, dry cloth or tissues.

Questions related to purchasing

• When can I expect delivery after placing my purchase?
• What can I do if I am not satisfied with the product?
• What payment methods can I use?
• What credit cards do you accept?
• Can deliveries be made outside of United States?
• How secure is my Credit Card transaction?

When can I expect delivery after placing my purchase?

Delivery time will vary based on the day the order was placed and destination. For on-line credit card orders during business hours delivery usually takes 5 to 7 business days. This period may be longer for items shipped to non-metropolitan areas.

What can I do if I am not satisfied with the product?

We are so confident of our product that we offer a 60 day satisfaction guarantee* on product purchased through this website.

Should you not be completely satisfied with our product please email sales@topacal.com with your contact details and our invoice number. Please indicate on your email your preference for either a cash refund or product exchange. We would also appreciate it if you let us know why our product or service did not meet your expectations.

*This guarantee covers individual purchases of up to ten bottles of Topacal C-5 that have been purchased through this website. An invoice number and email address will be required to substantiate your claim. NSI Dental reserves the right to refuse multiple claims from the same customer. If you have purchased Topacal C-5 though a distributor, please contact the distributor for their return policy.

What payment methods can I use?

You may use your Visa, Visa Delta or Mastercard to pay on-line.

If you do not wish to send your payment details to us "on-line", during the shopping process select the an off-line payment method when prompted. You may then Fax or post your payment details to us.

What credit cards do you accept?

We can accept Visa, Visa Delta or Mastercard. American Express and Diners club will be added in the near future.

Can deliveries be made outside of United States?

Purchases made from this online shop can only be delivered to addresses within the United States. Click on the following link to check if there is a Topacal C-5 website and shop for your country. www.topacal.com

How secure is my Credit Card transaction?

This website uses the services of a third party payment process, WorldPay. WorldPay uses state of the art security tools and techniques, both proprietary and unique, to ensure that your transaction and credit card details are protected. WorldPay systems have evolved over many years and throughout their history have continuously sought and gained bank approval for their systems.

As we utilise the services of a recognised third party payment processor, we nether receive or hold your credit card details in any of our systems. All processing is carried out by WorldPay.

For more information regarding the WordPay system click on the following link www.worldpay.com.